Shipping Policy Overview
Wai Lun Limited ships women's shoes to the destinations available at checkout. Every order is packed and dispatched from our warehouse after payment is confirmed and the order details are verified. Customers receive an order confirmation by email at the address provided during checkout.
Order Processing
Processing begins once payment is authorized. Orders placed while our warehouse is closed are processed on the next business day. Delivery requires a complete and accurate shipping address, and the customer is responsible for providing it.
Shipping Methods and Delivery Timeline
Available shipping methods and their estimated delivery windows are displayed at checkout before payment. Delivery timelines are estimates provided by the carrier and begin on the date the order leaves our warehouse, not the date the order is placed. Delivery timelines are not guaranteed delivery dates. Customers should allow additional time during periods of high order volume and during regional carrier disruptions.
Shipping Charges and Duties
Shipping charges are calculated at checkout based on the destination and the shipping method selected. Import duties, taxes, and customs clearance fees imposed by the destination region are the responsibility of the customer. Wai Lun Limited does not control these charges and does not reimburse them. Shipments refused at customs and returned to our warehouse are handled under the policy below.
Order Tracking
A tracking number is sent by email when the order is dispatched. Tracking information may take time to appear in the carrier system. Customers who do not receive tracking information should contact [email protected] and include the order number.
14-Day No-Reason Refund Policy
Customers may request a refund for any reason within 14 days of receiving the order. The 14-day period begins on the date the carrier records delivery. A request submitted after the 14-day period expires cannot be accepted. Wai Lun Limited applies this policy strictly to every order.
Return Eligibility Conditions
Returned items must be unused, unworn, and in their original packaging. Returned items must include all original tags, accessories, and inserts supplied with the order. Items that show signs of wear, outdoor use, alteration, or damage caused after delivery do not qualify for a refund. Wai Lun Limited inspects every returned item before approving a refund.
Return Shipping Costs
The buyer bears the return shipping costs in full. Wai Lun Limited does not issue prepaid return labels and does not reimburse return shipping charges, customs charges, or any other cost the buyer incurs when sending an item back. The buyer selects the carrier and pays that carrier directly.
Step-by-Step Return Process
Step 1: Send a refund request to [email protected] within 14 days of delivery. Include the order number and the reason for the return.
Step 2: Wai Lun Limited replies with a return authorization and the return instructions. Items sent back without a return authorization cannot be processed.
Step 3: Pack the items securely in their original packaging with all original tags and accessories.
Step 4: Write the return authorization number on the outside of the parcel.
Step 5: Ship the parcel to the return address provided and pay the return shipping charges.
Step 6: Send the tracking number to [email protected] so the parcel can be matched to the return authorization.
Step 7: Wai Lun Limited inspects the returned items after the parcel arrives and sends a refund decision by email.
Return Recipient and Address
The recipient must be Wai Lun Limited, the contact phone is +852 9344 4410, and the specific return address is Flat 38, Block 6, Coastal Skyline, 35 Man Tung Road, Tung Chung.
Parcels sent to any other recipient or address cannot be accepted. The buyer is responsible for the parcel until it reaches the address stated above.
Refund Processing Time
Approved refunds are issued to the original payment method. The refund arrival time is at least 14 days from the date Wai Lun Limited approves the refund. Banks and payment providers require additional time to post the funds to the customer account. Customers should not treat a refund as complete until the funds appear on the account statement.
PayPal Refunds
PayPal refunds take at least 14 days from the date of approval. Local laws require up to 30 days for PayPal refunds in some regions. In those regions, the refund is issued within the period the applicable law requires. Wai Lun Limited does not control the processing speed of PayPal and cannot shorten a period set by law.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The claim must be sent to [email protected] within that 7-day period and must include the order number, a description of the damage or defect, and clear photographs of the item and the packaging. Claims submitted after the 7-day period cannot be accepted. This 7-day period matches the period stated in the Terms of Service.
Items That Do Not Qualify for a Refund
Items that are used, worn, altered, or damaged after delivery do not qualify for a refund. Items returned without original packaging, original tags, or supplied accessories do not qualify for a refund. Items returned without a return authorization do not qualify for a refund. Return shipping charges are not refunded.
Contact Information
Questions about shipping or returns can be sent to [email protected]. Customers may also call +852 9344 4410 or write to Flat 38, Block 6, Coastal Skyline, 35 Man Tung Road, Tung Chung.